1. About Us

IB Plumbing & Heating is operated as a sole trader by Ilyas Bahaji.

We provide plumbing, heating, boiler, and gas-related services within our service area.

2. Acceptance of Terms

You are deemed to have accepted these Terms & Conditions if you:

• Instruct us to commence work;

• Accept or approve a quotation (verbally or in writing);

• Pay a deposit;

• Book an appointment;

• Request emergency attendance;

• Submit an enquiry via our website;

• Tick any box confirming agreement to our terms;

• Allow work to proceed at your property.

These Terms apply to all services provided unless otherwise agreed in writing.

3. Quotations & Estimates

• All quotations are based on the information available at the time and information provided by the customer.

• If information provided is inaccurate or incomplete, additional charges may apply.

• Verbal estimates are indicative only and do not constitute fixed pricing.

• Written quotations are valid for a reasonable period unless otherwise stated.

• If unforeseen defects, hidden damage, or additional issues are discovered during the course of work, we reserve the right to revise the quotation accordingly.

• No additional work will be carried out without informing the customer.

  
  

4. Deposits & Materials

• A deposit may be required before work commences, particularly where materials or appliances must be ordered.

• Deposits may cover the cost of materials and, where applicable, an agreed portion of labour.

• Deposits are non-refundable once materials have been ordered or allocated to the job, except where required by law.

• Failure to pay a required deposit may result in delay or cancellation of works.

  
  

5. Payment Terms

• Payment is due upon completion of work unless otherwise agreed in writing.

• For staged works, interim payments may be required.

• We reserve the right to withhold documentation, certification, or commissioning paperwork until payment has been received in full.

• We accept payment via bank transfer, debit/credit card, and approved payment processors.

• Any finance or instalment options (including third-party providers) are offered at our discretion and are subject to eligibility and approval.

  
  

6. Emergency Call-Outs

• Emergency attendance is charged at our standard rates.

• Time spent diagnosing faults is chargeable.

• Where parts or additional work are required, further charges will apply.

• Attendance does not guarantee immediate repair if parts are unavailable or additional faults are discovered.

  
  

7. Scope of Work

• Work is limited strictly to the agreed scope.

• Any additional work required will be quoted separately.

• We are not responsible for unrelated faults or defects.

8. Completion & Post-Work Issues

• Work is deemed complete once the agreed service has been carried out and demonstrated where appropriate.

• Any concerns must be raised at the time of completion.

• We are not responsible for faults arising after completion that are unrelated to the work carried out.

• Normal wear and tear, pre-existing issues, or component failure after servicing are not the responsibility of IB Plumbing & Heating unless caused by proven negligence.

  
  

9. Boiler Servicing Disclaimer

• A boiler service is a maintenance inspection and safety check conducted in line with industry standards.

• A service does not guarantee future performance or prevent future breakdown.

• We are not liable for pre-existing faults, ageing components, or subsequent failures not directly caused by negligent workmanship.

  
  

10. Warranty & Manufacturer Guarantees

• Manufacturer warranties apply to parts and appliances supplied.

• We do not provide separate labour warranties unless explicitly agreed in writing.

• Warranty claims do not cover misuse, lack of maintenance, unauthorised alterations, or third-party interference.

  
  

11. Photographic Records

• We may take photographs before, during, and after work for documentation and record-keeping purposes.

• These photographs may be used for dispute resolution and quality assurance.

• Photographs will not be used for marketing without separate consent.

  
  

12. Liability

• We maintain appropriate public liability insurance.

• Our liability for any claim arising from services provided is limited to the value of the work carried out.

• We are not liable for indirect or consequential losses.

• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

  
  

13. Access & Safety

• Customers must provide safe and reasonable access.

• Unsafe conditions may result in suspension of work.

• Pets and vulnerable individuals must be kept clear of the work area.

14. Gas Safety Compliance

All gas-related work is undertaken by a Gas Safe registered engineer in accordance with current UK regulations.

15. Governing Law

These Terms are governed by the laws of England and Wales

Last updated: 13/02/2026