IB Plumbing & Heating (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or contact us.

IB Plumbing & Heating is operated as a sole trader by Ilyas Bahaji.

1. Who We Are

IB Plumbing & Heating
Sole Trader: Ilyas Bahaji
Email: ibplumbheat@gmail.com
Telephone: 07487211785

For the purposes of data protection law, we are the Data Controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following data:

a) Information You Provide Directly

When you submit a contact form, request a quote, or contact us via WhatsApp or phone, we may collect:

• Name

• Email address

• Telephone number

• Address (if provided)

• Details about your enquiry

b) Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device type

• Pages visited

• Time and date of visit

• Interaction data (e.g., button clicks, form submissions)

This data may be collected using cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries

• Provide quotes and services

• Manage appointments

• Improve our website

• Measure advertising effectiveness

We do not sell your personal data.

4. Legal Basis for Processing

Under UK GDPR and EU GDPR, we rely on the following lawful bases:

Contractual Necessity

To provide services or respond to service requests.

Legitimate Interests

To operate and improve our business, provided your rights do not override those interests.

Consent

For marketing and advertising cookies and tracking technologies.

You may withdraw consent at any time.

5. Advertising & Analytics

We use Google Ads and related technologies to measure how users interact with our website after clicking advertisements.

This may involve:

• Conversion tracking

• Click measurement

• Interaction tracking (e.g., phone clicks, form submissions)

We use Google Consent Mode to ensure advertising cookies are only activated after consent is granted.

6. Sharing Your Data

We may share data with:

• IT and hosting providers

• Advertising platforms (e.g., Google)

• Professional advisers where required

We ensure appropriate safeguards are in place when data is processed by third parties.

We do not sell your data to third parties.

7. International Transfers

Some third-party providers (such as Google) may process data outside the UK or European Economic Area.

Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used to protect your data.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose for which it was collected

• Meet legal or regulatory obligations

Enquiry data is typically retained for business record purposes.

9. Your Data Protection Rights

Under UK GDPR and EU GDPR, you have the right to:

• Access your personal data

• Request correction

• Request erasure

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

Last updated: 13/02/2026